| Job Reference No. |
1245 |
| Employer Name |
Malaysian Recruitment Agency |
| Job Category |
IT-related |
| Job Title |
Help Desk Support |
| Advertised Date |
2009-02-05 |
| Expiry Date |
2009-03-31 |
| Commencement Date |
2009-03-31 |
| Region |
Asia |
| Country |
Malaysia |
| Location |
Kuala Lumpur |
| Job Engagement Type |
Permanent |
| Brief Company Introduction |
Our client has become a leading player in the provision of petroleum logistics. Operating a combined fleet of VLCCs, aframaxes and product tankers from the three strategic locations of Singapore, Malaysia, Houston and London, our client delivers the highest quality of service to its customer base of oil majors and traders.
|
| Work Scope |
- Provide 1st and 2nd level server, desktop & PDA support for from KL via phone, remote tools or onsite visit.
- Serves as the single point of contact for Kuala Lumpur’s Service Desk requests as it relates to incident and service request creation, updates, resolution, and escalation
- Liaison with vendors as needed to resolve desktop and application issues.
- Assist with IT projects as required (i.e. user training, deployment, documentation)
- Assists System Engineers in efforts to test new applications, troubleshooting the desktop, and developing and maintaining a desktop standard.
- Responsible for asset management, IT procurement, logistic arrangements and salvage processes.
- Provide management with information needed to manage workloads, costs and service levels as required
- Able to travel overseas to vessel’s and remote office location to assist vessels on-location to service problems regarding fleet and office (hardware / software)
- Conduct “one to one” or “one to many“ training session for shore and sea staff on the best practice and proper use of deployed technologies
- Provide assistance on application usage.
|
| Requirements |
- 5+ years of experience
Must have experience supporting users in a Windows environment. :
- Windows XP, VPN, Remote desktop tools, Antivirus,
- MS Office 2003 Suite,
- PC hardware and software configuration and support
- Server installation and management
- Phone support experience.
- Creation of incidents in ticketing system
- Experience managing small projects
PC desktop configuration and support, customer service,
Ability to work and prioritize multiple tasks.
Excellent communication and Interpersonal skills
|
| Qualifications |
- Minimum Diploma in Computer Studies or Bachelor degree from an accredited university.
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